Video | Helping Customers

Contact 811

The Call or Click 811 campaign emphasized the importance of contacting 811 prior to starting any spring projects around a customer’s yard. To avoid hitting buried utility lines customers were informed to either call the 811 number or click through to their website to receive next steps. The campaign ran enterprise-wide in both English and Spanish both paid and organically across all platforms.

The Call or Click 811 campaign emphasized the importance of contacting 811 prior to starting any spring projects around a customer’s yard. To avoid hitting buried utility lines customers were informed to either call the 811 number or click through to their website to receive next steps. The campaign ran enterprise-wide in both English and Spanish both paid and organically across all platforms.  The campaign had an overall average CTR of 3.97%, which was well above benchmark.

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