Digicomms request for traffic ads about balance forgiveness due to financial hardship caused by the pandemic. Copy included with the image was, "We know the COVID-19 pandemic has been financially challenging for many of our customers. If you are a Dominion Energy Virginia customer and your account has arrears greater than 30 days as of December 31, 2020, you may be eligible for arrears forgiveness. We hope that this will alleviate some of the financial burden that many have faced during this challenging time."